Telkom needs serious review of customer service

I raised a request( ********** 66) on the 18th of September 2017 to have my telkom ADSL line relocated to the new address and I was told because its on the same exchange it will take 14 working days. I was ok with that, but nothing happened and I kept quiet just to prove it again that Telkom really needs to up their game. There was no update or whatsoever until I call on the 06th of October 2017, only then they told me my request was canceled. No one felt it was important to call or sms me to update me. Again they don't know why it was canceled. The new request raised on the 06 of October is ********** 67, and the technician was on the field on the 11th of October 2017, he told me the line where I moved to is broken and he needs to assigned the request to the cabling guys and he will update me. Today again on the 17th of October 2017 I am still waiting for the updates. I called again today and no one can give me the exact updates on when the cabling will be fix, or even lie and say they waiting for stock. I know the most backbone infrastructure belong to Telkom, but the world is changing if they can't keep their customers they might kiss them and say goodbye. One unhappy customer can lead to R1 million loss to the company.