Telkom needs name change to Hellkom

Item: Telkom
Rating: 1

Good day .. Here is my story that I decided I have to share, and Hopefully it reaches the correct channel, because I am at a dead end. In February date and times can be supp****, I went on telkom`s website and due to there remarkable adds and prices I decided to apply for a adsl Telephone line and use there ISP uncapped service. After the application I received a pre-approve email, and was informed that a consultant will get in touch to finalize the application, needless to say I never did. A few months passed and on the 21st of may I then decided to give it a nother try . I then app**** again and was again I formed that within 48Hours a consultant Will contact me, yet again it never happend. On The 24 of may I again logged on there web address and notice I can contact them via email, I explained my frustration, and within a few Hours I finally received a phonecall. The consultant that phoned me assisted in the finalization of my application, did a site map check to make sure I do fall in the offer area of Fibre 10meg adsl and was Told to make a R 700 Deposit for a technician to schedule a date for the line installation. On The 27 of may 2017 I made an EFT Transfer from my bank and the following day received a date for Installation for Friday 2 of June 2017, but the next day received another message for an earlier installation date, which was suppose to be on the 31 of May 2017. I arranged a Personal day from Work as it was mentioned that it can be anytime during that day, and that someone must be available when the Technician come for Installation. Fast forward to the 31st of may. That Morning I received a phone call from the Technician that was assigned to my line Installation, and he had no idea for what product I had apply for, but will come within that hour of phoning me. Upon his arrival the Technician still did not have a clue what he was supposed to install, so I informed him I app**** for a fibre line and was assured that I do fall within the coverage area. The tech told me that unfortunately he does not deal with fibre only copper lines, and that it is a Different department that deals with Fibre, but also assured me the relevant People will still come that same day. At around 5pm after waiting the whole day, I received another sms with a new installation date for the following day, and yet again asked for another personal day from work so that they can finalize everything.Well as expected nobody pitched up and was not even contacted for cancellation.Later that same evening I received yet another text message with another installation date scheduled for the next day, and for the 3rd day from Taking off at work nobody yet again pitched up or even made an effort to contact me. Later That day I decided I will give them a call and try to find out what the problem is and after a very long period I finally got to speak to a consultant. That didnt help alot, as she was unable to locate my application, and was told to hold on for her. to get in touch with that specific region of telkom to try and find out what is going on. I more or less was on hold for about 40min when the phoned droped and never received a call back. As from that day after numerous emais, phone calls and Messagges nobody got back to me regarding the installation, and according to what I have picked up there is no fibre in my area, and when I go on to there Track order site it looks like the entire application was stopped. I dont know what is going on and every person I talk to Transfer me from one person to the next. I have Paid a R700 deposit and even received a bill for the end of the month. Please. if anyone can assist me please do so because If I dont receive an answer By the end of this week, I will be canceling the subscription . Regard Natashia

Helpful (0)

Replies (0)