Telkom needs more people like this!

I have been struggling to no end with Telkom to repair and get my VDSL line working. Call centres are useless and scripted....cant think out of the box and have no problem solving skills, even though they call them technical support. Even the technician was at my property and could not help.<br> <br> Eventually through social media and MyBroadband I met Charl of the Social Media Team. This guy is firstly competent, knows what his talking about, and if he is not sure actually will do the effort and go the extra mile to help you get your problem sorted out. <br> <br> I think guys like this deserve some recognition... and also think Telkom senior management should recognise employees like this and ensure they remain part of their team.<br> <br>