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Denise W

1 reviews | Active since Dec 2017

14 Dec 2017, 15:26

Telkom needs help

On 26 September I reported a fault, I received a fault number. In November a technician finally arrived. He attempted to repair our phone line and ADSL. Our phone worked for two days, he returned and tried again. Nothing works, we still don't have a phone, I tried to log a fault, but can't as a fault already exists. Surely Telkom must bring help in from other centers to assist in the backlog of faults in Durban. This is ridiculous that we pay for a service which does not exist. PS The storm which hit Durban on 10 October can't be blamed for our non existence of service since 26 September!

0
Replies (5)
Telkom
Telkom's reply01 Jan 2018, 07:51
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

DW
Denise W's update02 Jan 2018, 10:51
Reviewer Update
Thank you Yazied, This is just unbelievably shocking service. We have a debit order on our bank account. Money comes off like clockwork, but for a non existing service. Surely Telkom has to improve its technical service! Our fault was logged in September 2017, we are heading for 4 months without service. Will Telkom reimburse us for non service? Regards Denise
Telkom
Telkom's reply02 Jan 2018, 14:36
Official

Hi, Denise.

Thank you for taking my call.

I've escalated fault reference 21BNK051217. The escalation ref number is 19185.

As soon as I have the contact details for the assigner, I'd be able to prioritise the fault with him/her. I've referenced the two faults for November 2017 as well.

Kind regards

Terrick

Telkom Social Media Team

Best regards,

DW
Denise W's update02 Jan 2018, 17:00
Reviewer Update
Thank you Terrick, I was not able to chat today as I was on a golf course. Hope I didn't sound rude. If you are able to look back at our faults logged you will notice we have had a problem since December 2015. It has become progressively worse with time. If I say I have logged dozens of faults it would not be an exaggeration. Just over a month ago I cancelled our ADSL as we were offered a more reliable service from another service provider. However, my husband is a doctor and we do require our landline for conference calls as he is the secretary for The National Practitioner's Association. I trust we can finally have our telephone service repaired once and for all. Regards DeniseU
Telkom
Telkom's reply03 Jan 2018, 11:00
Official

Hi Denise

we understand your frustration and we humbly apologize for the delay.

Please note fault *** shows that our tech team is still busy working on it.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,