Telkom needs a serious COMPETITOR

I had been on the phone holding for someone from the customer service from 8am till now no answer not sure if Telkom does not have consultants anymore. If they do it means they have more problems which they don't want to deal with. <br> I logged a call last week for my house phone *** which has been out of service for almost 2 weeks. I got a reference number initially and I even got an escalation number ***8. All the time when I enquire I get told that it has been assigned to a technician who will then contact me. I have never received a call from any of them or just a follow-up one.<br> <br>