1 reviews | Active since Mar 2017

19 Mar 2017, 10:11

TELKOM need improve and training right service qualification people

<p>DEC 2016 online booking ADSL NO RESULT</p> <p>Feb 2017 onlike booking again, No reply</p> <p>1st week Mar 2017 booking ADSL sandton telkom shop. service sullier: Musa promise and vanish</p> <p>14th Mae--18th Mar 2017 call no answer, hanging off call, and sms , NO REPLY</p> <p>18th Mar visit sandton shop. Musa not there, people ask waiting. </p> <p>call 10213 check no any record there, no ref, no ID link, nothing, </p> <p> try regis my ID for booking again, ID not valid, even ID all documents all in front of sandton shop people who confirm with service center. not working.</p> <p>10213 Ms Zamaswazi Shozi(Sales Consultant: Consumer Inbound) help booked, appreciated!! but telkom system sent different control code BTW mail and sms, lot of time confused when we pay deposit to post office. so far , no idea which code right and what gona happened.</p> <p>we can accept any investgation and interview for all proof!!!</p> <p>WE NEED MORE COMPETITORS FOR TELKOM, VOICE, DATA, ISP ALL SERVICE.</p>

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Replies (1)
Telkom
Telkom's reply20 Mar 2017, 11:55
Official

Good day James,

Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team