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Anton D
1 reviews | Active since Dec 2015
07 Dec 2015, 11:21
TELKOM - NEED COMMUNICATION
APPROX 30TH NOV WE APP**** FOR A MOVING OF A LINE AND WE GOT NO RESPONSE. I THEN REQUESTED IT AGAIN AND GOT A DATE 26NOV. AFTER STIPULATING WE MOVING IN 1ST DEC ONLY. CHANGED THE DATE TO 1ST DEC AND TELKOM DOES NOT PITCH. CALL IN NO THEY DID NOT HAVE THE ADDRESS WE MOVING TO. THIS FORMS PART OF THE ONLINE REQUEST TO PUT YOUR ADDRESS IN??? REQUESTED IT AGAIN AND UP TO DATE NO RESPONSE NO ORDER DATE NOTHING. I NEED MY LINE URGENTLY AND THIS IS NOT ACCEPTABLE.
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Telkom's replyOfficial
07 Dec 2015, 12:35Hello ajdiack,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175501
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175501
Regards
Narriman
Telkom Social Media Team
Telkom's reply07 Dec 2015, 12:35
Official
Hello ajdiack,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175501
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175501
Regards
Narriman
Telkom Social Media Team