Telkom mystery billing on Internet 5 Promo

<p>I discovered on my datacard billing that telkom had added on an extra R500 per month. On query I dioscovered that this was an overide service which provided data when my card ran out. I did not understand why someone would want this and who had authorisied it. I am also someohow in arrears to the amount of over R2000. The consultant advised me to go to the telkom website and lodge a comalaint. This I did on the 25th January. Receiving no response I resent the email to TM-SOC as well. Today I received a notifivation that my service is to be cut. </p> <p>My request is simple-</p> <p>1. Who authorisied the R500 addition and how long has it been in effect</p> <p>2. Has this contributed to my arrears in which case an adjustment should be in order.</p> <p>3. Otherwis epse provide a statement which clearly shows how the arrears mounted up and please explain what 'other financial activities' on my bill means.</p> <p> </p> <p>A A Barnes Account no ********** 02</p>