Telkom. my number was ***

<p>I had a tablet (and 1 gig data) 24 months contract for a tablet (and 1 gig data per month) with Telkom 8ta. I use to pay plus or minus R249.00 a month. Each month the data usage would be disconnected or soft locked when I had reach 1 gig data limit. On the 22nd and 23rd month of the contract (November and December 2016) I was billed R1300.00 and R4000.00 respectively. I enquired about these huge bills. Telkom told me that they would investigate.</p> <p> A month later I was told that I have purchased data through their call centre. I challenged their finding. I told the call centre agent that I had not purchased any data.</p> <p> My question was that each time a client contacts the Telkom call centre, there are verification questions that are asked to ensure that the account holder is the one making enquiries. Why Telkom could not detect that the caller was not the account holder.</p> <p>I requested for further investigation on the matter. Telkom came back to me with the changed version of events. They said that I had used the out of bundle data. I told them that I had the soft lock to ensure that I only use 1 gig data per month. I asked for the breakdown of charges, they sent to me a generic account statement.</p> <p> </p>