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Petrus M

1 reviews | Active since Aug 2020

11 Jul 2021, 09:56

TELKOM: My negative ordeal in the final 2 months of the contract

Dear Telkom My data contract with you is coming to an end at the end of July 2021 - and I am glad. I have noted with disgust though how, since I requested that you do not renew the contract, for the past 2 months the data which used to last me for a month has all of a sudden been depleted even the first 10 days of the month is past. Last month the same data which used to last me for a month was depleted on the first 7th day of the month and I bought top ups not less than R300 so that I could have data until the end of the month - so you did make money out of me: congratulations. Again this month on the 10th, data was depleted: I am not going to buy any top up this time. I am rather comparing to find another provider and I will be taking a new contract with another SP as soon as possible. For this month, I am not going to ask for itemised billing so I can see where did all the data go. The reason I am not going to ask for details is because last month I requested for the report: 1). You took your time to send it 2). You sent a report with a wrong number (I know it was not deliberate, right?) 3). I then requested you to send me the correct report, and am still waiting to date. So it is alright, you have made your money but you will never see me again as a customer: NEVER.

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