TELKOM - MWEB ADSL PING PONG GAME

<p>I have a uncapped adsl internet account with MWEB - and I have the adsl line with TELKOM - This internet package from MWEB is being used for my business, - banking and Skype messaging with customers as well as sending and receiving technical images and has progressively slowed down for the last few months but has now reached pathetic preportions making communication impossible as it only occasionally peaks at 1.7 mb/sec - which I have accepted, but it has now also started dropping the feed with frequent intervals causing severe disruptions. As my previous complaints to both Telkom and Mweb about the slow speed was blamed on a possible faulty router I had it replaced by MWEB with a new unit which I received about a week ago and MWEB Tech assisted me to set it up and running . Lo and behold the slow speed and line dropping persisted and yesterday 24 August I phoned MWEB Tech help line again and was told that the problem was with the Telkom adsl line and everything was right on their side. I now had to contact TELKOM and get them to check and verify the line, and once they supply me with a order number to prove the line was right, I should phone MWEB tech help line again.</p> <p>After contacting TELKOM they tested and said there was no problem on their side - Order number 189CEK220816 supp**** - I again phoned MWEB and supp**** them with it and was told that the verification does not mean that the line is right, - I should now phone TELKOM again as the problem was definitely at TELKOM'S adsl line</p> <p>Today 25 August I again phoned TELKOM and guess what, TELKOM says the problem is at MWEB- so I requested another reference number and is given ********** 50 - back to MWEB and speaking to Byron he tells me that he checked from his side and saw that it was dropping connection and only reaches 1.7 mb/sec - so I requested a supervisor - so I speak to Sandy (supervisor) who explains that there is nothing they can do to help me - after I asked she eventually did agree that TELKOM could phone her and she would explain to them</p> <p>I phoned Telkom and spoke to Zanelle who tells me the ref no ********** 50 does not exsist and I get told not to believe what MWEB tells me about the line and its speed of 1.7 mb/sec - I should rather use a line speed checker on the internet to see first hand what my line speed is. I then asked her to phone Sandy at MWEB but when she realised that my ISP was MWEB she told me to speak them to get it sorted out, I then told her that I was going to esculate this. - She then tells me to hang on ................... and 5 minutes later I was cut off still holding..............she had my cell number and my Telkom number, but never bothered to phone back.<br />I would like to know what do I do and who is responsible as I have MWEB as my ISP and TELKOM as my Business fixed line and adsl line provider - I have 2 TELKOM fixed lines at my residence and two 4mb/sec adsl private accounts and have had it for about 8 years + - yet this is how they treat me I am disgusted to say the least with both MWEB and TELKOM and will reccommend that any potential customers that wants to make use of MWEB's ADSL packages know what they can expect.</p>