1 reviews | Active since Jul 2017

23 Aug 2018, 17:23

Telkom must wake up

I dont even want to give a star raiting. Firt of all how can you dubble charge me for calls made in march. Then make my account double that it is every month. And then when my credit limit is reached you suspend my account. I made a payment immediatly to get it on again but now have to wait 2 days already and still not connected. Best of all when I phone and talk to a consultant they tell me yes my payment is showing everything will be fine when i get home. Now when i got home my account is still suspended. I phoned again and now suddenly my payment is not showing. How can one see it but not the other one?? I want a credit for these 2 days that the internet was off as well as my account sorted asap. Or i stop my service.

0
Replies (1)
Telkom
Telkom's reply26 Aug 2018, 17:56
Official

Hi chrisna-vorster

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,