Telkom Must Tel their Days

I am not sure why I am still a client of this absolutely useless organisation I had a normal Copper and ADSL landline and data service with them. The copper service had a cable fault. I was forced to migrate to Fibre. Firstly, I requested via their website for a Call Back. I had received a call from a Sales Agent a week Later. In the meantime, I had already placed an order via their 10210 service. I asked the Agent for the best deal on thneir 25MBps Fibre Service. She said its the 25/5 deal for R399. I was told the service will be installed within 5-7 working days. During this time, I checked their website and found a deal for R449 for the 25/25MBps deal. Before the installation was done, I called them to say I would like to upgrade. I was told that if I make a change, I would have to go back in the queue and wait 7-10 working days. Since I had already waited a week, I proceeded with my original order of 25/5. The Agent advised me to rather do an upgrade after the installation. Today I called them again to request the upgrade. I was told that my account is up to date and the upgrade can proceed. However, I was being asked questions relating to my income, etc that i was not asked when I app**** for a new service. In any case, the copper/ADSL service was costing me in excess of R650pm. The new Fibre Service monthly cost is R519, lower than the copper service. I was approved for the R399 package without the questions. Now for an additional R50 I need to give Balance Sheet information. This upgraded service is still way cheaper than what i was paying for.

I regret continuing to use Telkom as a Service Provider

Even after all the numerous calls made to your call centre for the Fibre Installation. There is absolutely no empathy for the customer. You can explain the urgency of requiring the installation to be done urgent;ly as you are working form home. The standard and]swer is that you have to wait 7-10 working days. When requesting to escalate the matter, you again told you cannot escalate the matter and you have to wait 7-10 days

Absolutely Pathetic