Telkom must ship up or ship out!

On the 28th of Dec 2018 we logged a fault on our line. As of yet there has been no fixes. Telkom keeps closing the fault when they have not confirmed with us or has contacted us. There was one person on premises in the week of 14-18 January 2019 but he did not test the line. He simply had his phone with him and said our line is fine. I told him our line is not fine and do not want to close the fault because the issue will resume. Sure enough that night around 4pm we started disconnecting and our speed dropped to around 2mbps.

Today we got an sms saying telkom closed the fault its the clients equipment. After i assured him it is not our equipment. I have tested the router and I have even used a different router as well as line reset and dns flush and pining and doing a fresh set up. The problem is with the Telkom line. This is the 4th time someone has closed the fault without fixing it. And i would like those people to be reprimanded for their actions. You simply can not close a fault because you are too lazy to fix the issue.