Telkom must pay my money back

I was given a telkom contact by Mondo, which was a data contract, it was two sim cards and a pocket router. The person from Mondo who offered me the data package checked to see there was coverage but when I got the sim cards and that router they never worked. The router was always red. So I called Telkom to tell them about this and they said there’s no coverage where I was. Called Mondo and they didn’t want to accept responsibility. Called Telkom again, this was all in a space of a week and I never got anything positive from both sides. Called telkom again seeing that they debited my account that month and the person who I spoke to, told me they will escalate the matter but nothing they kept on billing me.

After a couple of months I got a call from Telkom telling me they will send a technician to come and check out the device and coverage. Their technician left here telling me that he was going to write a report telling Telkom to come and take that device because it will never work here because there is no coverage. Nothing happened after that so I called them again demanding answers, they told me to call Mondo to ask them to come and pick up the device. When I called Mondo they told me to take it Telkom, when I got to a telkom store they told me they don’t take such devices, I must contact Mondo. I called Mondo again they told me to take it to telkom again. I was given that run around the whole year. The customer care people at Telkom kept on opening cases saying they escalating them to management. That happened for a full year and in all that time they were billing me.

Finally on the 4th of October they finally sent a courier to come and pick up that device. I called them and I sent through an email with the paper that I was given by the courier guy to prove that I indeed returned the device and they opened another case again. A week later I got a message from Telkom telling me my case has been resolved. So I called their customer care number only for the lady to tell me, yes the case has been resolved but there nothing else written there and it’s closed. So she said she will open another case to ask them to refund me my money. I called today to find out but another lady is telling me that she doesn’t see any of my cases from last year and that Telkom is only going to pay me R337 back but I’ve been paying R149 a month since July of 2020.