TELKOM MUST PAY BACK THE MONEY

<p>I was sold a contract on 6 March 2016 by Marlin Pots of Telkom, Canal Walk. This special offer consisted of a mifi device with 5G data per month together with a tab and 500mg per month for R199.00 per month (R100 for the tab and R99 for the mifi including data).<br /> <br />First, we were not issued with the data for the tab. It was eventually issued after numerous requests from my side. Second, the data issued to the mifi just disappeared and I did not use it. Again, numerous visits to Canal Walk where Merlin Pots let other staff members “assist” me. Telkom was going to send a request to their technical department to find out which devices used my wifi and which sites had been accessed. To date, nothing has happened. Thirdly, my first account was wrong. Again, back to Canal Walk where I dealt with other members of staff. Desmond “changed” my account accordingly and promised it would not be deducted – but …… it was.<br /> <br />I have, since, gone onto Telkom’s fb page – Visitors. They repeat themselves to everybody but do nothing. I have had so many promises of things being sorted out but still nothing.<br /> <br />In the beginning I got 2 reference numbers and each time I got a message saying “the problem has been resolved” yet nothing had been done.<br /> <br />Another anomaly is that Telkom people are mostly nameless, either communicating via initials or do not wear a name tag in the walk in branches. Even if you get a name, like Merlin Pots, nothing has been sorted out.<br /> <br />Very easy to sort out as follows: 1. Give me the 5G data that I did not get in April. 2. Give me a credit on my account. I was charged for items that I did not request. 3. Give me the details of what happened to my 5G data in March. Simple as that. So why does it not get sorted out??</p> <p> </p> <p>Very poor service all around. The branch, call Centre, their fb page and even Twitter</p>