Telkom must improve Customer Service or else close shop please.

On the 30th of June, I could not buy data for my router. At 3pm, I call the Telkom Customer Service on 081180, wait for 30 min to be assisted. Ntokozo tells me that they are aware of the problem and that it started at 12pm. So, the whole of yesterday I couldn't work since my business requires that I be online.

On Friday the 26th of June, I bought airtime using my Banking App. An hour later, I get a transaction reversal from my bank - of cause no airtime was loaded. I bought the same amount of airtime and two hours later, still no airtime loaded. I called Telkom and I was told that they are aware of the problem and that it started 3 days ago. My problem is, why the heck does this Service provider warn or inform its customers? An SMS costs nothing to them! Why not send......! We know about your system integration deal with Vodacom. Teething period is over. It's time to perform....serve your customers please!!!