1 reviews | Active since Feb 2016

13 Mar 2016, 02:11

Telkom must go!!

3rd report of a line that went down on 19 Feb and was finally fixed on 11 March. - 21 days later by a team that was flown up from Cape Town.<br> <br> Good people time to face facts: As long as there is now fixed line alternative to Telkom we can moan here, write letters to whoever. Nothing will change,only healthy competition will bring about change. When I have the option to say cancel my line immediately and there is another reliable company or two that can provide the same service. As noble as this is - its worthless. I missed a Radiotherapy (I have cancer) appointment as I was promised \a technician is coming definitely\" now not only are they playing with my phone but my life as well.<br> <br> Yet as long as they remain the one and only supplier of fixed lines - we're up a creek with no paddle. Just as merit is no more relevant in SA academia so too are your rights as a consumer when dealing with a para-statal.<br> <br> #Telkommustgo - The call center lies, the COO tells me it falls under another division (I have the mail as proof). I have damaged equipment and I want Telkom to show some goodwill by upgrading my line - I always was a dreamer...<br> Yet dare to pay your bill even 1 day late..."

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Replies (1)
Telkom
Telkom's reply13 Mar 2016, 06:08
Official
Hello heated_up,

Please note that the previous post linked to Social Media *** is still currently being attended to.
One of our consultants will be in contact with you.

We sincerely apologise for the inconvenience.

Kind regards
Igsaan
Telkom Social Media Team