Telkom must fall !!!! Unfair treatment and exploitation of customers - bad admin and customer service !

on 1 February 2024 I went on to Telkom's website to request a line move. On the website it prompted me to complete a form, which I did and at this point it tells you that the line move is FREE! On the form I clearly stated that the line needs to be moved from 1 dwelling on my property to another dwelling on the same property/plot. 2 Different building structures so the line needs to physically move same as if I were to change my address completely. The consultant emails me on 5 Feb asking confirmation, I respond immediately, but he never does and STILL NEVER HAS. Weeks later, Telkom moves the line and at the next bill I see R4500 charge. I refused to pay as I was never informed. I even asked the Open serve personal who scheduled the move and he said he does not believe there is a charge for the client AS THE WEBSITE says! Do you think they care, no I am suspended at the home. No internet and unable to work ! I called the accounts department only to intentionally be blocked and placed on hold by one of the consultants who told me there is a charge but its on the website...it says free of cost !!! You don't treat people this way and they should not get away with doing bad business like this just because they are a monopoly and parastatal. not fair !