MM
Mo M
1 reviews | Active since Oct 2017
13 Oct 2017, 11:54
#TELKOM MUST FALL. Stop supporting Telkom!!!!!!
Although I have received confirmation in August the that the matter I have been pursuing since February has been closed and that monies owed to were refunded. “Please be advise that we cancelled the contract 0814***x5 We have arranged a refund of R4593.75 to your bank account. You will receive refund in 7 to 10 days
Telkom is still ********ly deducting money from my bank account. Telkom has now deducted R5088.81, on 15 Sept. I don’t know for what?
Please stop supporting Telkom!!!!! Be warned, it won't be long they will stick a knife in your back and twist.
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Mo M's updateReviewer Update
19 Oct 2017, 10:37Firstly, I received this mail: "Your case no ********** 4 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries." I called the number as advised, however, the call centre agent could not provide more information . Yesterday I received another mail: "Please note that the case mentioned in my last mail to you has been closed with the following notes:
Closed By: moneneml
Summary: termination fees 5,100.00 reversed
Thank you for your patience with us while we worked on resolving the case for you. I hope that you have a truly blessed day". Again no further information.
Telkom doesn't seem to care about the trauma and misery that they put on ordinary people. The amount they ********ly deducted from my account was meant for my children not some other tax payer money-sucking SOE! Their call centre agents are clueless and rude, they can benefit from training on customer care. I wonder about their recruitment criteria? They behave like they are doing you a favour. I requested to be referred to manager in charge, a person who answers to the name of Sibu Maphumulo, finally took my call several attempts. He was equally clueless and rude. He wanted to hide behind what he calls Telkom policy, which (if his interpretation is correct) is clearly in contravention of the CPA and POPI acts. I intend to cancel/buy myself out of current contract so I can put this trauma behind me. I have already exhausted what they owe me on telephone costs and emotional distress, it is not worth it.
I AM DONE WITH TELKOM! AND WILL URGE EVERYONE TO DO THE SAME.
MM
Mo M's update19 Oct 2017, 10:37
Reviewer Update
Firstly, I received this mail: "Your case no ********** 4 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries." I called the number as advised, however, the call centre agent could not provide more information . Yesterday I received another mail: "Please note that the case mentioned in my last mail to you has been closed with the following notes:
Closed By: moneneml
Summary: termination fees 5,100.00 reversed
Thank you for your patience with us while we worked on resolving the case for you. I hope that you have a truly blessed day". Again no further information.
Telkom doesn't seem to care about the trauma and misery that they put on ordinary people. The amount they ********ly deducted from my account was meant for my children not some other tax payer money-sucking SOE! Their call centre agents are clueless and rude, they can benefit from training on customer care. I wonder about their recruitment criteria? They behave like they are doing you a favour. I requested to be referred to manager in charge, a person who answers to the name of Sibu Maphumulo, finally took my call several attempts. He was equally clueless and rude. He wanted to hide behind what he calls Telkom policy, which (if his interpretation is correct) is clearly in contravention of the CPA and POPI acts. I intend to cancel/buy myself out of current contract so I can put this trauma behind me. I have already exhausted what they owe me on telephone costs and emotional distress, it is not worth it.
I AM DONE WITH TELKOM! AND WILL URGE EVERYONE TO DO THE SAME.