TELKOM MUST FALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If I can say one thing, Telkom was the worst service provider I could have ever signed a contract with!!!

From being pick pocket and loosing my phone in May last year, I literally struggled an entire week to get my phone blocked! Called the call centre and was told I have to do it in store, went in store and was told I need to call the call centre, besides the trauma and the anxiety of my whole life being on a phone that was now taken away from me, Telkom call centre as well as Telkom Blue Route Mall branch has provided me with the WORST SERVICE EVER!!!! Up to date, I still have not received any confirmation that my phone has been blocked.

I was due for a upgrade in December to which I took a new contract, the sales consultant tells me no debit order will go off in December but I will be paying extra in Jan. Second week into Jan I start receiving messages saying my service is about to be cut, call the call centre they tell me to go into store because the store did not add something to my contract, I spend the majority of my Saturday morning in store and I get told by a sales consultant "The call centre will tell you anything to get rid of you".

If that was not bad enough my service gets cut on Monday, I call the call centre AGAIN, I get told to go into store as they can put my service back on in the next 3 hours.

My account gets debited for December and January payment. I call the call centre AGAIN, asking why my service is still off and I get told that it will take up to 48 hours for my payment to reflect when the previous call centre agent (who dropped my call when I asked her name) told me it will take 24.

I have had it with Telkom's pathetic service, and the fact that my service had to be cut for a poorly trained sales consultant's incorrect advise is beyond me.

I DO NOT RECCOMMEND ANYONE TO GO WITH TELKOM, THEIR CUSTOMER SERVICE IS THE WORST I EVER CAME ACROSS.

Sales consultants, call centre agents, they are either very poorly trained or just ***********.

Telkom, please take switching on my service as serious as you took switching it off due to your staff members that provided incorrect information.

The worst customer service I have ever experienced