Telkom must fall

Good day. I would like feedback as to why my lines have not yet been reconnected. It has been more than 96hours since ive made payment and i was promise that it would be reconnected within 48hours. Even though my account was in arrears, i did explain to the debt collectors my situation and i still have managed to bring my account up to date however my lines are still suspended. Is it fair to have no services even though I've paid the full amount due to Telkom? Ive spoken to many consultants of which ive been given various differents excuses and promises as to when my services would be reconnected. I am still without internet. Please could the manager call me because im getting nowhere and my frustrations are building. I am a student and i need my services. It has also costed me alot of money for airtime calling the amount of times ive called for feedback. This has made me a very unhappy Telkom customer. Furthermore, the last consultant I've spoken to was very rude and hung up on me. I spoke to her at around 10am this morning. I would give Telkom a zero rating