Telkom must fall.

Telkom are pushing landline holders to change to their new data plans. My mother-in-law decided to take up the offer, but requested a desktop phone and not a Hisense cell phone. They deliverred a Hisense and we contacted them to rectify it. It has been nearly more then 2 months now (her line has also been disconnected and another Hisense cell phone was deliverred) and nobody at Telkom seems to be able to resolve this issue. Phone calls were made, emails were send, promises were received, but...nothing. I phoned them again today and they told me we are pass the 7 day cooling off period and gave me another email address to send in my complaint. Wow again..they also promise a manager will phone me...still waiting...they also did not phone the last few times. My mother-in-law is an elderly lady and anything can happen to her and she has no way of contacting anybody for help. Will Telkom take responsibility when something does happen to her?????????????