Telkom Must Fall

My name is Sechaba Masanabo. On 31st January 2020 i logged a ***** case after my line was suspended with Telkom and even today no one came to me with a feedback, instead I'm the one doing follow ups and still no one gives me an answer. Those customers service agents are not helping. Telkom is such a big company and i don't know if they are lazy or they just *********** because as it is I've been trying to apply for a credit but it declines cause they messed up my credit score and sad part is i pay my contract every month and i haven't skipped any payment but service they render to me is totally unacceptable and im so frustrated because my life is stuck cause of them.