Telkom must fall!

<p>I have been struggling with issues with Telkom for a year now. Every month my account gets incorrectly suspended due to errors on their side. Lately it has been because even though I have updated my banking details numerous times thye still debit the incorrect account. I then make an EFT payment of more than I owe, I phone them to inform them of the problem just to be notified half way through the month that my account will be suspended due to non payment. Call after call after call to explain that I have paid and what had happended just to have my lines and internet suspended anyway. It then takes between 7 and 14 days for my services to be restored. This month I was told that I had to pay the returned debit fees that was caused by telkom's error to get my lines restored. I have paid the fees yet I am still on day 3 of suspension even though I was assured my lines would be restored within 24hours of payment. The only response I get is that the matter has been escalated. The call centre agent told me to "just wait another day and see if they get turned back on". How is this a response to someone who has paid for a service that they are not receiving.</p>