JL
John L

1 reviews | Active since Mar 2016

21 Apr 2016, 07:00

#TELKOM MUST FALL

My case no is 188 72 999.<br> <br> My service is still suspended for the past 7 days.<br> <br> My account is paid in full and the system reflects a credit due to me of plus minus R2000. I have spoken to 31 no call centre AGENTS in total. They cannot assist me their manager's are always busy or on lunch. Really sad the MANAGEMENT caliber telkoms has. <br> <br> I cannot make or RECEIVE call I had to purchase a spare phone you may contact me on ***. TELKOM IS BREACH of contract and I'm suffering the consequences thereof how fair is that...<br> <br> A week has passed they treating me as the one in BREACH of contract as they claim I need to wait 72 working hours but my account is paid in full and TELKOM owes me R2000 REFER to my case no.<br> <br> Pathetic BACK OFFICE and BILLING DEPARTMENT and CALL CENTRE MANAGEMENT.<br> <br> Apparently if I cancel this pathetic CONTRACT due to Telkom in BREACH of contract I need to pay TELKOM a penalty fee. How ****ing sick is that.<br> <br> <br> ##TELKOM MUST FALL

0
Replies (1)
Telkom
Telkom's reply21 Apr 2016, 07:40
Official
Hello RAGNAR,

We sorry for the inconvenience caused.
We will follow up with our mobile team and have a consultant contact you.

Regards
Noleen
Telkom Social Media Team.

Best regards,