Telkom must fall!

Absolutely appalled by the service given by telkom by paying customers. I had taken out a contract in Septemeber 2016 which has reached its 24th month last year September to which I asked the contract be cancelled as I had suspended the sim card in April 2017 as the phone was ******. I paid for the full contract and asked for it to be cancelled last September but in October I was still billed.. same for November and December. I then went to renew the contract so my sister could get a phone but the lady in the Greenstone branch didnt know how to do that and asked me to apply for a new contract. Which I did and it was approved. I was then asked to login to my account on telkom and cancel the old contract, but when I did that there were no numbers linked to my account. I had called into telkoms customer careline and sent multiple emails. Still nothing was cancelled. I was so tired of telkom taking my money at the end of January that I reversed the debit order and emailed telkom letting them know that I would not pay until my issue was resolved.. now I have app**** for car finance, settled my bill with telkom and GUESS WHAT?! They've now cancelled the wrong contract with NO CONSENT and cannot put me through to someone who can help me. I would rate telkom in the negative if there was an option. Can someone contact me so we can sort this out!