Telkom must fall

I am becoming more and more frustrated with Telkom. How long does once have to wait for a ADSL line to be upgraded. Did the upgrade with the call centre in March 2018. For some reason the order couldn't be found after a number of follow up calls to them. Another application was done and in June 2018 the Order No. ********** 9A was allocated to me. We are now in October 2018 - my order still has not been finalised. I have made several follow up calls. Most times their systems are down . On other occasions when I do get hold of one of the agents I am told that its with the technical team and they will escalate same to the technical side. In the past three weeks I have made over a dozen calls to them . Even managed to eventually speak to the Supervisor who was just as unhelpful as the agent. Got an escalation number of ********** on the 12 October but still no response . My patience is running out. Who do we speak to? Tried to call today - made 5 calls - systems are offline.