Telkom must fall

Item: Telkom
Rating: 1
Author: Saadia T

Its been two months since i logged a billing dispute and no response received. Not from Telkom or Mondo. Their Call centre agents are pathetic, I have to wait 40 min for them to pick up and then they still dont know what to do or provide wrong information. The online chat dont work and no response my emails. They didn't even call on my previous review i logged here. How am i suppose to get my query resolved or any service out of them if they just blatantly ignore their customers.

Helpful (0)

Replies (2)

Telkom's replyOfficial

13 Jul 2018, 12:37

Good day Luay

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

Telkom's reply13 Jul 2018, 12:37

Official

Good day Luay

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

Saadia T's updateReviewer Update

01 Aug 2018, 16:09

And yet im waiting. I knew you guys never call. You are messing up my credit record. For months you have been telling me someone will call but yet not a single call and i tried on different platforms

Saadia T's update01 Aug 2018, 16:09

Reviewer Update

And yet im waiting. I knew you guys never call. You are messing up my credit record. For months you have been telling me someone will call but yet not a single call and i tried on different platforms