Telkom must FALL!!!

Again I find myself at the mercy of Telkom and their unhelpful call center agents, for the past 2 days I have not been unable to access the internet and more specifically my whatsapp with the IM DATA. I tried calling the call center yesterday with no success as I would remain in the queue until the call gets dropped without being attended, I finally managed to get through to the call center today and the 1 lady sent me MMS settings and told me to reboot my phone which did not work. I called again and the second lady said she would open a case for the technical team to call me in a minimum of 48 hours, she place me on hold to open the case than the call got cut off and she didn't even bother to call me back this is pathetic service. I can't wait for my dealings with you to end as it's always one thing after the other, FYI to the technical team or whoever responds to complaints I am employed and do not have the luxury of staring at my phone all day waiting for your call, so if you call and cannot get a hold of me you leave a vmail and even better you follow up with an email instead of just closing the case without having resolved the matter. Get this matter resolved asap because I don't remember there being an issue when your debit order goes off every month and you get your money, so give me the service I am paying for without fail.