TELKOM MUST FALL !!!

So...since my last report, i have not received any communication from Telkom apart from an acknowledgement receipt from there social network department. No call from a CEO, not a provincial manager, not an area manager, not a store manager, not even a consultant had the decency to contact me regarding progress on my handset. If you forgot...my handset went in for repairs and after two week it comes back, but they issue me with a totally different one (refurbed)....Oh and I am one month without my phone. Anyway since no-one calls me, I call them, guess what... they don't even have the decency to answer there stores phone...makes you thing how many customers are receiving this pathetic service. I then go to the promenade, again... and approach Rodney as his coming out of one of the rooms. I ask him for an update on my phone as they clearly don't answer there phone otherwise I did not have to come to the store. I am told that I need to wait as it would not be FAIR towards other customers. YOU TAKE MY MONEY EVERY MONTH, I AM WITHOUT A HANDSET AND YOU WANT TO TELL ME ABOUT FAIR... I am highly offended and have never felt so ****** in my entire life..TELKOM MUST FALL !!! PHONELESS