TELKOM MUST FALL!

My mums phone was not working so I logged a call on 23 September 2024. We were told they no longer support her prepaid line & to migrate to Voicelite package. She accepted. A week passes NO RESPONSE! I call again & it's relogged. Another week passes & NO RESPONSE! I call again & told its sent for vetting & to call the next day. The next day I call and NO PROGRESS still in vetting & I'm told to call the following day again. I call the next day & NO PROGRESS & now they want banking details. My mum is a pensioner, doesn't have a bank account, doesnt own a cellphone & to top it is bed ridden. Hence, she relies on this number. Now I am told she needs to go into a branch. She can't even get to a Dr without an ambulance. I am then told to email *** which I did and 24hrs have passed & Telkom NO RESPONSE. No surprise! TELKOM MUST FALL!!! No service. No value. No care.