Telkom must do something about training there staff, for efficiency and knowledge

My experience with Telkom is the worst I have ever experience. I am 60 years old, and so pathetic I have not experience in my life. I am sure in Zimbabwe you will get better service than from Telkom. I have bought power - (pre-paid) from Mr Pre-paid on Christmas day and a response within 2 minutes. I know nobody is working of Christmas day, but it is their computer systems (IT), the same with Multi-Choice for my dstv, on Christmas day. Now I have paid my Telkom account on the 2nd of June, and today is the 5th of June, now I received a sms from them threatening to cut of my service for non payment. Can you believe it?????? Three days and their system does not pick it up??? !!!!! Really. I have suggested to Telkom before. Stop all the money spend on advertisments and send your staff for training to say Mr Pre-Paid, and especially their IT guys. My brain just can not work this out. Two companies reactions within minutes and Telkom not in days!!!!!!!!