Telkom must correct my account, but 3 months on, still no luck.

On the 30 April *** I requested line *** to be CANCELLED as we were renting there and moved into our own place with line ***. Therefore *** was no longer necessary as I was going to use ***. I gave a month's notice, so I should not have been billed for June and July. So R806.53 for June and R806.53 for July must be credited back. Total R1613.06 for line ***.

Another credit of R452.54 must also be made for the reconnection fees of R226.27 each for the 15 June. I made a R3000 payment of the 12 June which Telkom did not pick up and disconnected me incorrectly.

So total of R1613.06 + R452.54 = R2065.60 must be credited to my account, as well as all interest charged incorrectly.

I have been phoning every month to have account rectified but it seems nobody bothers to worry. Now Telkom says they don't have record of the cancellation! Just listen to the call made 30 April to Nabunto ***, then call made again with *** in May to Nowabisa. I am really getting tired of people with a just don't care attitude. Why is it still 3 months later not rectified?