Telkom must be one of the worst internet providers with the worst service!

Good morning,

May you please assist me. I have been trying for months now to cancel my Telkom line rental, and have Telkom stop billing me, and reverse the incorrect billing.

Ms Chetty was the agent I spoke with, who promised to assist me.

Attache is my cancellation reference, and the line number linked to me.

Below is my conversation with Ms Chetty where she guarantees that my account will be rectified. Please Note: I have mailed Ms Chetty 3 times with no response. Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly.

Please hold for the next available Agent.

8:09:01 AM) (u'Corne le Roux',)> Hi there. My name is Corne Jeremy le Roux. Address: 58 Ernest Road, Kensington 2094, Cell no.: ********** 8:09:07 AM) (u'Corne le Roux',)> ID ********** 121087 8:10:00 AM) (u'Corne le Roux',)> Line number: ********** 503 8:11:48 AM) (u'Corne le Roux',)> I have been trying for months now to cancel my Telkom line and subscription. I need the unnecessary 2 invoices to be removed off my account, and my account to be closed. Here is a reference from 2 months ago: ********** 5 You are currently being assisted by Triselda Chetty 8:30:07 AMTriselda: Thank you for contacting Telkom Residential Billing Chat, you are chatting to Triselda, how may I assist you? 8:30:23 AM You: please read my messages 8:30:34 AM You: Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly. Please hold for the next available Agent. 8:25:57 AM You: Hi there. My name is Corne Jeremy le Roux. Address: 58 Ernest Road, Kensington 2094, Cell no.: ********** 8:26:04 AM You: ID ********** 121087 8:26:56 AM You: Line number: ********** 503 8:28:44 AM You: I have been trying for months now to cancel my Telkom line and subscription. I need the unnecessary 2 invoices to be removed off my account, and my account to be closed. Here is a reference from 2 months ago: ********** 5 8:30:57 AMTriselda: Good morning Corne 8:30:58 AMTriselda: Thank you for the enquiry, I am happy to assist you with your query; however we would require you to pass a few security questions.

Are you the account holder? If so please advise on your full name and surname?

Please verify your landline number? Please Kindly verify your ID/Passport? Please Kindly verify your cell number, email address and full physical address? 8:31:11 AM You: EVERYTHING IS THERE? 8:31:17 AM You: Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly. Please hold for the next available Agent. 8:25:57 AM You: Hi there. My name is Corne Jeremy le Roux. Address: 58 Ernest Road, Kensington 2094, Cell no.: ********** 8:26:04 AM You: ID ********** 121087 8:26:56 AM You: Line number: ********** 503 8:28:44 AM You: I have been trying for months now to cancel my Telkom line and subscription. I need the unnecessary 2 invoices to be removed off my account, and my account to be closed. Here is a reference from 2 months ago: ********** 5 8:31:30 AM You: please read 8:31:34 AMTriselda: Email address? 8:31:49 AM You: ********** 8:32:05 AMTriselda: Thank you Corne 8:32:58 AM You: you there?? 8:33:45 AMTriselda: Please allow me 1 to 2 minutes, while I attend to your query, Thank you. 8:35:09 AMTriselda: What date did you submit your cancellation? 8:35:46 AM You: first time 3 months ago. second time 2 months ago. ref: ********** 5 8:36:06 AMTriselda: Can i please have a date? 8:36:12 AM You: 12 or 13 June was the second one 8:36:24 AMTriselda: Do you have the email with the ref numbers? 8:36:28 AM You: why do I have to keep dates if I have a reference???? 8:36:54 AMTriselda: Will you be able to forward the email with the ref numbers ? 8:37:45 AM You: yes 8:37:48 AM You: what is ur mail 8:38:02 AMTriselda: ********** 8:38:53 AM You: sent 8:39:07 AMTriselda: Thank you Corne 8:40:18 AMTriselda: Still waiting for the email 8:40:41 AM You: u shld get it any moment 8:40:48 AM You: it was sent 8:40:51 AMTriselda: Okay 8:43:06 AMTriselda: Once i receive the cancellation email, i will escalate your cancellation 8:43:23 AMTriselda: Once the service is cancelled, your account will be back dated 8:43:30 AM You: I have ur email address, and u havbe mine. pls keep me in the loop 8:44:01 AM You: Please give me feedback today 8:44:45 AMTriselda: You will be contacted and advised accordingly 8:44:50 AMTriselda: Is there anything else you require assistance with? 8:45:03 AM You: thats it. need this cancelled and sorted