Telkom Musgrave Fail

Good day

I went to the Telkom store in Musgrave Durban on the 28 December 2020 for the second time to transfer ownership of a cellphone number. After standing in the queue for 20 minutes an attendant asked what we require. He went into the store and came back out and indicated that he can not help us today as the system is down. I asked him if they can take down my details and call me when it's back as I cannot keep coming back and waiting in the line. Additionally the person transferring the number to my name needs to be present and he works out of town and cannot come back until another week or so. The attendant asked me to wait to speak to the counter assistant so that she can advise. We therefore waited another 10 minutes until the counter assistant came out and indicated she cannot help as the system is down, her approach was lacking any assistance and she just told me to come back. I asked her if she cannot take my details and call me back which she said she cannot as she's not working tomorrow. I informed her that's its not difficult to pass on a message to another staffer to call. She then went and got a pen and paper, however I was so frustrated and left without leaving my details as I cannot come again tomorrow. The desk assistant name was Bongi I highly recommend that she undergo customer relations course to learn how to treat customers. Also Telkom needs to work on their system so that it does not keep crashing and therefore provided their customers with terrible service and wasting their time.