Telkom munites

I have cellphone contract with Telkom I tried several time to get assist from Telkom customer care on 081180 but they are no willing help and they are so rude, they are also dropping the calls in the middle of our conversion. I have contract with Telkom from March 2021 until now my package is 15 minutes all network and 500 minutes Telkom to Telkom, 500mb data and other data is for stream and whatsapp. Last weekend I went to Telkom Wonderboom, I took another devise/contract on top my the same number, sale rep told me that I will receive 20gb once off, 100 minutes, 500 minutes Telkom to Telkom and 1.5gb on top of 15 minutes all network, 500 minutes Telkom to Telkom. I surprise I have only 95 minutes all network when I check my balance on *188# and Telkom to Telkom minutes is fine, data is fine. When I try to call and found out what happen customer call told me that I have 85 minutes all network, I try to explain to them that I must have 15 minutes + 100 minutes all network which is 115 minutes and 500 minutes + 500 minutes Telkom to Telkom which 1000 minutes, they become rude and put me on hold after that phone drop or went to voice mail. They also told me to call 10213, I called they told 081180 people are the one who must help me to their department.