telkom moving line, still not moved after 2 months

I requested my line to moved at the beginning of March 2019 and it still has not been moved. I called Telkom 5 times in the last 2 months and on each occasion, my call has been escalated and I was given an address verification number ( ********** 3) but Telkom has still not resolved this issue. I cancelled my month to month service (online) as per 24 month contract had already expired. reversed my march debit and cancelled my debit order as im being billed, but I do not have any service. this company is continuing to bill me, but no service. this company is by far the worst on the market and if you looking for a internet provide, I urge you not to use Telkom.