TELKOM Moving a line & Call Centre Complaint

We app**** to move our office Telkom line to a new office in Johannesburg almost 3 weeks ago ****h November 2015) and we were told that the process takes 10 days . However when we phoned Telkom on 24th of November we were told that our request was not noted on the Telkom system. We had to wait another week without having a phone line.<br> <br> On the 29th of November 2015 we went to Telkom's office in Johannesburg CBD to check the progress, and we were told that we have an outstanding debt of a R4800 for phone line we cancelled back in 2012, so they wont be able to move our lines.<br> <br> In 2013 we were able move offices and lines without any hustles and we app**** for new Pretoria line without any problems. How come Telkom is billing us for phone line we cancelled 4 years ago and how come when we moved and app**** for new line, the so called outstanding debt was not mentioned. <br> <br> We are loosing business everyday because we don't have phone lines, this is unprofessional Telkom, This is really shocking. <br> <br> Any suggestion in this matter will be highly appreciated