Telkom move your landline request, results in no more landline!

As soon as I had confirmation of my move date I requested a landline move from Telkom. This was at least 2 months before my final move date. I specifically requested my old line to be canceled by end of January and my new line to be installed on the 1st of February. We are starting the last week of February an no installation has been done. I got an SMS indicating my installation would be done on 12 February, nobody arrived to install. I keep having to call Telkom and every time all I get is that the issue has been escalated. When would my line be installed?