Telkom move a line

Good Day

I have requested to move my line on the 10 of June 2019 the tec came out on the 14 of June at 16:30????? to say that he can't move the line due a problem with some board. I have phone telkom back on the 18-06-2019 to ask what is going on and the replay and said that the line has been cancelled with the old adress and seclude for instillation will be today 20-06-2019. Still no one has phone me and when i phone telkom 12:30 they have an excused that the line can still not be removed. Now my quotation is when will my be moved with no excused and will I be credite for the days I am with out internet.....