Telkom -most pathetic service of a lifetime

I'm extremely upset and fraustrated.been calling telkom from April to date 30/12/2020.i have app**** for a contract on a laptop online.i was never contacted by telkom so I took another deal (this was the end of March.)in April I received an sms saying that telkom will be debiting me the next day and that I should ensure there is enough funds in my account.they debited me and sent me nothing!since then I'm calling them to get my money and I have failed.i think my phone calls cost more that one hundred Rands already!!they give u bull**** and make you call department to department.their excuses for not refunding me are : 1.need to verify my account details (they stole my money what do they need to verify when they had my details to take the money) 2.after doing that ,they verifying that I did not receive the stuff from March. 3.the query is being forwarded to the wrong departments evertime they speak to me . I left a message for the manager(pinky) to call me ,I had spoken to (pshileh) .he put me on hold and told me that he needs to verify when his manager will call me.after a short while he confirmed that she will return my call on the 30th of December 2020.im still waiting!!!.when you ask for reference numbers for the calls they tell you that we will get an sms but it never comes!this is the most pathetic service I've ever received in my life.i think telkom needs new staff as the people working there are darn lazy .I will never take anything in future with telkom ever!