RK
Rene K

1 reviews | Active since Aug 2015

02 Aug 2015, 11:40

Telkom - Most *********** staff!!!

I had a NEW line installed at my house on 15 July 2015.<br> <br> My line was working for a few days (phone and ADSL) and just stopped working after about 5 - 6 days.<br> I started phoning Telkom and have been on the phone AT LEAST 10 - 12 times, with an average time of an hour on the phone! Now I must hear that the line is on somebody else's name. It is taking them almost 3 weeks to sort out. And in the meanwhile I am sitting without services! I installed a NEW line!!!<br> <br> I installed the line because I need to work from home.... Thanks to Telkom, i am busy losing money because I can't work from home and i have to spend HOURS on the phone. Who is going to reimburse me for my time?? Time is money!!!!<br> <br> 95% of the people i spoke to is ***********!!!! They tell you to hold on and then transfer you to the next person to sort it out!!! Then you have to explain everything ALL OVER AGAIN!!!<br> <br> As i am typing this message, I AM STILL WITHOUT A LINE!!!!!!<br> <br> This is beyond ridiculous!!!! <br> <br> If this issue isn't sorted out this week, Telkom can come and take their S**T out of my house and donate it to somebody else!!!<br>

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Replies (1)
Telkom
Telkom's reply02 Aug 2015, 12:05
Official
Hello renekinghorn,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.

Your reference number is: SM130749

Regards
Narriman Lalla
Telkom Social Media Team