TELKOM- MOST *********** SERVICE I HAVE EVER RECEIVED! THEY ARE *******.

I app**** for my Wifi in the Middle of January. The guy who assisted me said they will bill me for January and February at the end of February. At the end of Feb the debit order didnt go off on my account so I decided to go to their manual online pay system and I paid my account in FULL. Later that day the debit order decided to go off and I reversed it because I had already paid manually. End of march I received my bill for R999 which is my monthly cost for my Wifi. debit order went off and all was fine. End of April debit order did not appear on my scheduled payments and once again I went onto their online manual payment system and Paid my account. In the middle of this month they sent me smses stating my account was in overdraft and that it will be suspended. I went to their store in Paarl mall on the 13th of May and they said they will log a call and telkom will call me back within the next 15 min. Nothing happened so I went on to their website to their 'Chat to an agent" feature and spoke to one of their agents, they advised that they fixed the problem, and I was relieved. On the 14th two agents called me and I said to not worry my account was fixed. On the 15th of May which is today they debited my account AGAIN. I went to their chat to an agent feature 3 times, the first time they ended the chat telling me I was wrong, not answering one of my messages directly. the second time the agent called me and hung up the phone while i was talking to her, AND the third time i was furious, and decided I would rather take this further and take legal action. I have pulled my Bank statements. They are in violation of the consumers act. After they debited my account again I don't even have enough funds for food nor petrol to get to work. I told them I am going to reverse the transaction with my bank as this is unacceptable, they then told me there will be a reversal fee!!!! ARE YOU KIDDING ME? I WILL NOT PAY THIS.