NG
Nirvaan G

1 reviews | Active since Oct 2016

18 May 2017, 09:18

Telkom More ****

<p>Telkom More allows for free air time to be used for data and sms according to the website.</p> <p>Called 081180 and was explained that I needed to register and change my SIM to Never redirect. Which I did.</p> <p>Instead of using the free airtime it ate the balance.</p> <p>I call 081180 to complain.</p> <p>The supervisor flatly refused to refund me despite agreeing that I was misled.</p> <p>I will never ever use this SIM card. Nor purchase from Telkom Mobile</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply19 May 2017, 09:37
Official

Hello nirvaan-ptr

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply02 Jun 2017, 15:34
Official

Good Day

Hope the message finds you well. This serves as response that there is a specific order which your benefits are depleted and free resources apply after depletion of the normal plan benefits.

Please visit https://secure.telkom.co.za/today/shop/personal/plan/telkom-more-pv/ for the T&C's of your product .

Regards

Social Media Team

Best regards,