Telkom? More like TRASHkom

I had recently lost my phone and called them to black list my contract line and cell phone. I called them on 11/11/2021 and I was advised by a nice young lady that the line had been suspended and the phone blacklisted and I would get my ITC number via SMS in 5- 24 hours so that I can claim from insurance. WELL ITS NOW 3 DAYS LATER AND I STILL DONT HAVE AN ITC NUMBER!!! I spoke to a lady today (13/11/2022) by the name of Abigale, WOW!! WHAT A GEM!! IF RUDE, ABRUBT AND ENTIRLY UNHELPFUL IS THE AIM! The best part is that she hung on me after I had asked for a call ref number?! I mean how can you not have a call ref number AT A CALL CENTER. Thank heavens I recorded the call (midway) so that I go all this from them. I have tried to lodge a complaint as per the https://www.icasa.org.za/pages/consumer-complaints-procedure so that I can take this matter to them. Please issue me an ITC reference number OR a complaint reference number so I can get ICASA to assist me further. Thank you for prolonging my claims process even further!