Telkom? More like No-Comm

Instead of upgrading security on the exchange box. Telkom rather fixes it. Which is quite stupid knowing there's a lot of crime in these areas of roodepoort. I have seen telkom attend to peoples lines within hours and yet I have to wait minimum of two weeks. The service is ******* and I get a statement for the full amount to be paid. Why aren't there alternatives for the same package or work around or something to keep paying customers happy. We always have to beg telkom to sort out our issues. I know you busy with your big fibre plans and what not but us small clients also matter. The service is ******* and the technicians are poor always promising things they can't do. Taking the deal was the worst mistake ever.