Telkom more like ****kom! Debit order fail!

<p>In february my husband changed his bank account details in a telkom store. He advised us to make a manual payment that month as the debit order will only start on the last day of March. I did that. March came and we waited for the debit order to be taken and NOTHING. He called them and asked what we the reason and they said the debit order failed. He confirmed banking details with them and the agent said it was correct. He told me that this girl never sounded very sure and I should call them. he authorised me on his account and I called and spoke to another female who was nice and helpful. Asked all the right questions just to find out that the banking details has been INCORRECT all this time and then she rudely told me "sorry but you will need to go pay it in yourself" I was so shocked! Their mistake and now I must make manuals payments. She changed the banking details and logged a query. No one has ever called me back about that query. Yesterday I called them because the debit order for April was also not taken. I spoke to someone who advised me that the debit order has been set up but because of the 30th that fell on a Sunday and because of the public holiday it will be taken by no later than Friday, 5 May. Today I get a sms on my personal cellphone to say that I am R198 in arrears and that I need to make a maual payments as the debit order will only now been taken at the end of MAY. I called and I asked to speak to a manager after the agent placed me on hold for 5 minutes just to tell me again theres nothing she can do I must make a manual payment. After another 10 minutes awaiting to speak to a manager she tells me theres only ONE manager available and I need to wait for someone to call me back!! Does it really take 2 months for a debit order to be taken?? HELLO!!! I WANT TO PAY YOU GUYS! </p>