Telkom monthly data

I have signed up for 80gig day and 80gig night for my router contract and 1gig for my cell phone contract however I'm getting half of everything and I can't get any assistance. Consultants are calling back and keeping quiet then place me on hold. When you send the online chat they are ending the chat without assisting me. I'm really disappointed with Telkom because I'm paying every month without fail and don't expect this kind of service @TelkomSA