telkom monthly bill with no service!!!

I just ended my 24month ADSL internet contract of R599 per month. I phoned to inquire what happens when it ends after notifying that I will not continue with the contract for another 24 months and was told by Telkom call centre consultants that it will automatically run month to month until I go into a outlet to request a cancellation which is immediate. On 8 November 2019 The Promenade branch assured me that everything will run as normal and that I can still do the month to month arrangement as per their procedure for someone like me coming out of a contract. By Monday 11 November 2019 and after receiving 4 smses telling me that someone from the sales team will contact me to regarding my Telkom service. Finally on that day a Telkom sales person called me to offer me a contract which is R200 more than the R599 home internet contract I had which I declined as the month to month suited me better. After putting the phone down she cut my home wifi/internet access and am still liable to pay for the rest of November which amounts to R649. I went to the N1 City branch on 12 November 2019 to get assistance as to why the connection was cut, only to find no assistance and hostile attitudes from the staff who didn't assist me including the Manager Clement. I was just told that I would be called back and that I should talk to that person to explain what happened. I got the call back a few minutes later but the systems were offline on 12 November 2019 and was told that someone will call me back on 13 November 2019. I was still unhappy as nothing was done and rushed back to Telkom Promenade for assistance. After explaining my situation I was told that the branch mgr would call me today. I was never told that I had to take another contract or my service would be cut by the consultant in The Promenade branch on 8 November 2019 as my contractual ending date was 8 November 2019. Since the 8th November passed, I am now being held liable for a full month's fee without being able to use it. Telkom has policy whereby clients are not liable for service payments when they don't have access...why am I being dismissed as if I am at fault and being left in the dark regarding this unexplained bill I am now liable for without service. This situation has left me angry, confused, frustrated and without any internet or wifi access. Will my situation ever be resolved? I feel as I am being bul**** into another long term contract with Telkom which is far more expensive than the last contract. There always seemed to be hidden costs or increased billing as the amount of R599 being promoted by Telkom was always far more than that.